Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from oairgid.com (the “Site”). It is aligned with South African law, including the Protection of Personal Information Act (POPIA), and other applicable consumer protection and privacy regulations.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including:

• Device Information: Information about your web browser, IP address, time zone, and installed cookies. Additionally, we may collect data on individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
  • Technologies Used:
    • Cookies: Data files that include anonymous unique identifiers. To request data deletion, please contact us at wecare@oairgid.com.
    • Log Files: Track actions occurring on the Site and collect IP address, browser type, ISP, referring/exit pages, and date/time stamps.
    • Web Beacons, Tags, Pixels: Electronic files used to record browsing activity.
• Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect details such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Personal Information refers to both Device Information and Order Information.

WHAT DO WE DO WITH YOUR INFORMATION?

We use your information to:

• Fulfill orders, process payments, arrange shipping, and provide invoices or confirmations.
• Communicate with you.
• Screen for potential risk or fraud.
• Provide information or marketing based on your preferences.

Device Information is used to:

• Improve and optimize our Site.
• Analyze customer interactions and marketing effectiveness.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us provide our services:

• Ecwid by Lightspeed: Our e-commerce platform. You can review their privacy policy here: Ecwid Privacy Policy.
• Payment Gateways: We partner with Payfast by Network to process payments. You can review their privacy policy here: Payfast Privacy Policy.

We may also share your information:

• To comply with legal obligations (e.g., subpoenas or court orders).
• To protect our legal rights.

CONSENT

How We Obtain Consent: When you provide us with personal information (e.g., completing a transaction or returning a purchase), we imply that you consent to our collecting and using it for that specific purpose. For secondary purposes like marketing, we will ask for your explicit consent or provide an opt-out option.

Withdrawing Consent: You may withdraw your consent at any time by emailing us at wecare@oairgid.com.

USER RIGHTS UNDER POPIA

Under POPIA, you have the right to:

• Access: Request a copy of your personal data.
• Correction: Request corrections or updates to inaccurate information.
• Deletion: Request deletion of your data if it is no longer needed.
• Objection: Object to the processing of your data for specific purposes.
• Withdrawal of Consent: Revoke consent for marketing or other purposes.

To exercise any of these rights, contact us at wecare@oairgid.com.

DATA RETENTION POLICY

We will retain your data for as long as necessary to fulfill the purposes outlined in this policy unless longer retention is required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

CROSS-BORDER DATA TRANSFERS

Your data may be transferred to and stored in locations outside South Africa. We ensure such transfers are conducted under legally-approved mechanisms to protect your data in line with POPIA.

THIRD-PARTY SERVICES

Third-party providers only collect, use, and disclose information necessary for their services. We recommend reviewing their privacy policies to understand how your data is handled.

If you proceed with transactions involving third-party services located in different jurisdictions, your data may be subject to their laws.

Once you leave our Site or are redirected to a third-party website, this Privacy Policy no longer governs your data.

SECURITY

We follow industry best practices and PCI-DSS standards to protect your data from unauthorized access, loss, misuse, or alteration. Credit card information is encrypted using SSL and AES-256 encryption.

COOKIES

Cookies are used to improve browsing by remembering preferences and tracking Site usage.

You may control cookies through your browser settings. Blocking cookies may impact certain Site functionalities.

AGE OF CONSENT

By using this Site, you confirm that you are at least the age of majority in your province of residence or have consent from a legal guardian.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in practices, legal obligations, or other reasons. Changes will be effective immediately upon posting.

QUESTIONS AND CONTACT INFORMATION

For questions, complaints, or to access, correct, amend, or delete your information, email us at wecare@oairgid.com.